1. Information we may process
Depending on the features you use, BetterLife may process information you provide when creating and managing your account, such as your first and last name, username, email address, phone number, or postal address.
The platform also processes information needed to track your orders, subscriptions, and payments, such as their references, amounts, and statuses. For blockchain payments, this may include the transaction hash and the public addresses involved. Messages you send to support may also contain information you choose to provide.
To operate and secure the website, technical browsing data may be recorded, including your IP address, browser, pages visited, request method and result, and processing time.
2. How we use this information
- Create and manage your account and provide access to the features you request.
- Manage products, orders, subscriptions, and other transactions initiated on the platform.
- Check payment statuses and respond to requests about transactions.
- Protect the website, detect errors or fraudulent activity, and keep the service running properly.
- Respond to messages you send to support.
3. Payments and public blockchain data
Payment instructions currently displayed for some transactions refer to USDT on the BNB Smart Chain (BEP20) network. To check a transaction, the platform may consult public network data using the transaction hash provided, including through technical blockchain lookup services.
Transactions confirmed on a public blockchain may be viewed by anyone with the relevant information. A transaction hash or wallet address is not a login secret, but it may reveal activity associated with that address. Never send BetterLife your private key, recovery phrase, or wallet password.
If a payment you made is not visible in your account, sign in and submit a request on the Payment Review page. The form collects the reference, amount, currency, date, network, transaction hash, relevant details, and any supporting evidence you choose to attach. You can check the request status and response in your account.
4. Who can access your information
Information is accessible to authorized people who need it to operate the platform, process transactions, and respond to support requests. Some technical information may be shared with services used for hosting or transaction verification. Information may also be disclosed when required by law. BetterLife does not need your wallet access credentials to process a payment.
5. Retention and security
Information is retained for as long as necessary to manage your account and transactions, secure the service, and handle requests, including any supporting evidence you submit, subject to any applicable retention periods or obligations. Supporting evidence is stored in a private area and is accessible only to the relevant requester and authorized administrators. BetterLife cannot delete information already recorded on a public blockchain.
Protect your login credentials and avoid including information in a message that is not needed for your request. For a payment review, provide the public transaction hash and transaction references, never your confidential codes.
6. Your requests and rights
If you have a question about your information or wish to request access, correction, or deletion where applicable, contact BetterLife using the official contact details provided by the platform operator. To protect your account, we may ask you to verify your identity before handling a request. Some information may need to be retained if it cannot be deleted immediately or if an applicable obligation requires it.
7. Updates to this policy
This policy may be updated to reflect changes to the platform or its practices. Please refer to the version published on this page when using the service.